Refund Policy

Refund Policy for K9 Poo Crew

At K9 Poo Crew, we strive to provide exceptional pet waste removal services across New Zealand. To maintain clarity and consistency, we have established the following refund policy:

1. Services and Payments

• Prepaid Services: All our services are billed in advance. Clients are required to make full payment before the commencement of the service period.

2. Refund Policy

• No Refunds: Once payment is received and services have commenced, we do not offer refunds for any unused portion of the service period. This policy applies to all circumstances, including but not limited to:
  • Cancellation of services before the end of the prepaid period.
  • Dissatisfaction with services rendered.
  • Changes in personal circumstances.

3. Service Modifications

• Pausing or Cancelling Services: Clients may request to pause or cancel services at any time. However, any unused portion of the prepaid service will not be refunded.
• Service Adjustments: If you wish to modify your service plan (e.g., change frequency or scope), please contact us. Adjustments will take effect in the next billing cycle, and no refunds or credits will be issued for the current period.

4. Legal Rights

• Consumer Guarantees Act: This refund policy does not intend to limit your rights under the New Zealand Consumer Guarantees Act 1993. If services are not provided with reasonable care and skill, you may have the right to seek remedies under the Act.

5. Contact Us

If you have any questions or concerns regarding this refund policy, please contact us at:

info@k9poocrew.co.nz

By engaging our services, you acknowledge that you have read, understood, and agreed to this refund policy